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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 2: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
| Topic 3: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 4: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 5: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 6: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 7: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 8: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 9: Integration | 8% - 12% | - System Connectivity
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. You can add new moments to Customer Self Service (NOW). Determine whether this statement is True or False.
A) True
B) False
2. SAP FSM uses full-text search / elastic search in its web applications views and filters. Determine whether this statement is True or False.
A) True
B) False
3. Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
A) Windows-Desktop
B) Android
C) Windows Mobile
D) Blackberry
E) IOS
4. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) User Groups
B) Password policy
C) Screen Configurations
D) Business Rules
5. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Hardware redundancy control
B) Sophisticated cloud firewall
C) Outage protection
D) SSL- encrypted cloud communication
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,B,C,E | Question # 4 Answer: C,D | Question # 5 Answer: B,D |
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