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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Merchandising & Visual Display | 15% | - Product presentation - Planogram compliance - Promotional displays |
| Topic 2: Inventory Management | 25% | - Stock control and replenishment - Shrinkage prevention - Stocktaking and reconciliation |
| Topic 3: Store Operations Management | 25% | - Opening and closing procedures - Daily store workflow - Staff scheduling and supervision |
| Topic 4: Financial & Administrative Basics | 15% | - Cash handling procedures - Sales reporting - Store security and compliance |
| Topic 5: Customer Service & Sales | 20% | - Customer experience standards - Complaint handling - Sales techniques and targets |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
Following is/are the example/s of customer information related performance indicators
- A. None of them
- B. Items per bill
- C. Average Price
- D. Both a & b
Correct Answer: D 🗳️
Dispatches from store are:
- A. Required to return defective merchandise back to vendors
- B. Required if unsold inventory exists
- C. Not required
- D. Both A & B
Correct Answer: D 🗳️
Store Management is about managing
- A. None of the above
- B. Sales and services
- C. Resources, infrastructure and sales & services
- D. Infrastructure and resources
Correct Answer: C 🗳️
Improper price tagging will lead to
- A. All of the above
- B. Customer dissatisfaction
- C. Loss of Sales
- D. Inventory mismatch
Correct Answer: A 🗳️
Which of the following equations can be used to calculate shrinkage in a mens shirts store?
- A. No. of shirts in stock-No. of shirts arriving in store
- B. No. of shirts in stock-No. of shirts in system inventory
- C. No. of shirts in stock-No. of shirts sold
- D. No. of defective shirts in stock-No. of shirts in system inventory
Correct Answer: B 🗳️
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