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Salesforce Certified Business Analyst Sample Questions:

1. The Salesforce team at Cloud Kicks (CK) is reviewing the sales team's business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established.
Why is it a best practice to establish benchmarks to evaluate existing processes?

A) Proves processes are out of date and require a new solution
B) Compares processes against CK's closest competitors
C) Shows tangible impact from changes to processes

2. A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?

A) Support agents
B) System developers
C) Quality assurance testers

3. Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?

A) Work is predictable but sometimes lacks sufficient planning.
B) Work is generally project-based and can be broken into smaller pieces.
C) Work includes platform support requiring immediate outage handling.

4. The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?

A) Organization edition and license type
B) Number of active users and license type
C) Storage capacity and license type

5. After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

A) Update the change request log and draft a new user story.
B) Update the gap analysis document and scope statement specification.
C) Update the change management document and user acceptance testing plans.

Solutions: