Microsoft 074-338 : Lync 2013 Depth Support Engineer Exam

  • Exam Code: 074-338
  • Exam Name: Lync 2013 Depth Support Engineer Exam
  • Updated: May 30, 2026
  • Q & A: 114 Questions and Answers

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Microsoft Lync 2013 Depth Support Engineer Sample Questions:

1. You support a customer whose network environment includes Microsoft Lync Server 2013 Standard Edition deployed with an Edge Server that is connected to the Internet. A user reports that when he tries to share a Microsoft PowerPoint presentation in a Lync conference, external users receive the following error message: "Some sharing features are unavailable due to server connectivity issues." You ask the customer to run the Get-OfficeWebAppsFarm cmdlet on the Office Web Application Companion (WAC) server. He provides the following result: You need to ensure that external users are able to share and view PowerPoint presentations in Lync meetings. What should you do?

A) Install WAC on the Edge Server.
B) Set the ExternalUrl parameter on the WAC server and publish to the Internet by using a reverse proxy.
C) Install WAC on the Front End pool.
D) Set the InternalUrl parameter on the WAC server and publish to the Internet by using a reverse proxy.


2. You support a customer whose network environment includes Microsoft Lync Server 2013. A user reports that when he attempts to dial out to a public switched telephone network (PSTN) number, he receives the following message: "Your organization does not support calling this number." All other users are able to call the same number. You verify that the user is able to dial other Lync users in the network. You need to ensure that the user is able to dial out to PSTN numbers. What should you do?

A) Open outbound TCP port 5061 on the user's computer.
B) Modify the voice policy for this user for PSTN usage.
C) Make sure the session initiation protocol (SIP) provider is sending the invite to a Mediation Server.
D) Change the associated normalization rule in the dial plan policy.


3. You deploy Microsoft Lync Server 2013 Enterprise Edition and create a pool named Lync2013pool.Contoso.local. You configure the Lync admin URL to be admin.contoso.local. The Front End and Back End roles are installed on servers named FE2013 and BE2013.

You attempt to open the Lync Server Control Panel and you receive an error message. You need to be able to open the Lync Server Control Panel. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Create the following DNS A record:lync2013pool.contoso.local A 192.168.10.10
B) Create the following DNS A record: lyncdiscoverinternal.contoso.local A 192.168.10.10
C) Create the following DNS SRV record: _sipinternal._tcp.contoso.local SRV priority 0, weight 0, port 5061 lync2013pool.contoso.local
D) Create the following DNS A record: admin.contoso.local A 192.163.10.10
E) Create the following DNS A record: Meet.contoso.local A 192.168.10.10


4. You support a customer whose network environment includes Microsoft Lync Server 2010 Group Chat. You plan to deploy Microsoft
Lync Server 2013 Persistent Chat. You need to ensure that users who access Group Chat will have access to their chat history in Persistent Chat. Which two actions should you perform? (Each correct answer presents part of the solution. Choose two.)

A) Ensure that legacy clients can connect to the new Persistent Chat pool. Shut down the Persistent Chat Services, and then run the Import-CsPersistentChatData cmdlet.
B) Deploy Lync Server 2013, and then deploy a Persistent Chat pool. Shut down the Lync Server 2010 Group Chat Services, and then run the Export- CsPersistentChatData cmdle:.
C) Back up the mgc from the Group Chat server and restore it to the Persistent Chat server.
D) Run the Set-CsPersistentChatActiveServer cmdlet.


5. You support a customer whose network environment includes Microsoft Lync Server 2013 with Enterprise Voice. Your customer enables centralized logging on the Lync servers. According to your customer, a user has reported that when she attempts to dial out to a public switched telephone network (PSTN) number, she receives the following message: "Your organization does not support calling this number." You confirm that the user is configured to use Enterprise voice and that other users are successfully making and receiving calls. Within the captured logs from the affected user, you view the following message: "SIP/2.0 403 Forbidden." The Microsoft Lync 2013 control panel displays the following information:

You need to ensure that the user is able to dial out to PSTN. What should you do?

A) Open port TCP/5061 inbound on the Mediation Server.
B) Contact the Session Initiation Protocol (SIP) provider.
C) Change the voice policy for this user to < North America > for PSTN usage association.
D) Change the associated normalization rule in the dial plan policy to match: ^(\d(11))$, Translation pattern +$1.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: A,D
Question # 4
Answer: A,B
Question # 5
Answer: C

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