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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensibility | - Integration with Oracle CX applications
|
| Topic 2: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Topic 3: Search and User Experience | - Knowledge search configuration
|
| Topic 4: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Topic 5: Reporting and Analytics | - Knowledge usage analytics
|
| Topic 6: Configuration and Setup | - Initial system configuration
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
- A. In the Platinum SLA modify the total incident count to 100 and save it.
- B. Rename the Platinum SLA, change the total incident value to 100, and save it.
- C. Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
- D. Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
In Knowledge Advanced, which three tasks can be filtered? (Choose three.)
- A. tasks that are assigned
- B. open tasks only
- C. tasks for specific users
- D. tasks that are unassigned
- E. tasks related tospecific content types only
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
- A. ANS_NEW_INC_DURATION set to 60 days.
- B. ADP_NUM_REL_ANS set to 60 days.
- C. ANS_UPD_INC_DURATION set to 60 days.
- D. EU_FA_NEW_WIN_TYPES set to 60 days.
- E. ANS_NOTIF _DURATION set to 60 days.
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)
- A. Answer ID
- B. Rating
- C. Summary
- D. Description
- E. Author
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
Which two queues have manual pull policy? (Choose two.)
- A. Manual
- B. Round Robin (Logged in)
- C. Last In First Out (LIFO)
- D. Round Robin (All)
- E. Standard
Explanation: Only visible for ValidVCE members. You can sign-up / login (it's free).
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