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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Price: | $245 USD |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Real Exam Qty: | 50 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Related Certifications: | Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) |
| Passing Score: | 68% |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Oracle University Registration Pearson VUE Scheduling |
| Sample Questions: |  |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Request Management | 25% | - SR creation, lifecycle and processing - SR categories, assignment rules and routing - Milestones and action plans - Service catalog and entitlements |
| Digital Customer Service (DCS) | 20% | - Authentication, profiles and security - DCS architecture and deployment - Themes, templates and page customization |
| Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Omnichannel Communications | 15% | - Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration |
| Knowledge Management | 15% | - Article management and access - Knowledge base setup and configuration |
| Fusion Service Overview and Setup | 15% | - Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage |
1Z0-1064-26 Exam Questions and Answers
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The Oracle Fusion Service 2026 Implementation Professional exam contains 50 to complete within 90 minutes. Knowing your pacing beforehand is exactly what the ValidVCE Desktop Test Engine's timed simulations are for.
Online proctored or onsite at Pearson VUE test centers Register for the Oracle Fusion Service 2026 Implementation Professional exam through these official channels:
After booking, ValidVCE delivers your practice questions within 1 minute — preparation starts the same day.
Three versions of the same study materials, provided because different customers have various needs: a printable, expert-prepared PDF in Q&A form with free demo download and instant access; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. The 79 practice questions are identical across versions — just choose the one you like. All include 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The official Oracle Fusion Service 2026 Implementation Professional outline defines 6 domains. The leading three are Digital Customer Service (DCS) (20%), Omnichannel Communications (15%), and Service Request Management (25%). The full list is in the topics section above, and ValidVCE's 79 practice questions cover each one.
No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D Since requirements change over time, confirm the latest on the official Oracle exam page before scheduling.
The 1Z0-1064-26 exam is a Oracle certification exam validating the Oracle Fusion Service 2026 Implementation Professional syllabus shown above. It belongs to these credential paths: Oracle Fusion Service 2025 Implementation Professional, Oracle Fusion Service 2024 Implementation Professional, Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D). Candidates in 2026 prepare for it with ValidVCE's 79 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The Oracle Fusion Service 2026 Implementation Professional exam requires 68% to pass, and registration costs $245 USD. A failed attempt means paying the same fee again — a readiness check with the ValidVCE engines before booking is the cheaper option.
Oracle recommends these training resources for the Oracle Fusion Service 2026 Implementation Professional exam:
Follow the training with steady self-testing — the 79 practice questions from ValidVCE make that routine easy to maintain.
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. The Starts When criteria of the milestones is not True.
- B. The scheduled process has not been set up.
- C. No default coverages are set up.
- D. Entitlement rules are not valid for the service request.
Correct Answer: A,B,C 🗳️
Which two options are true about reporting on milestones?
- A. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- B. No standard reports on milestones are provided.
- C. Administrator-defined milestone data is not included in Analytics.
- D. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
Correct Answer: A,C 🗳️
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Status = "Active".
- B. Select the task Manage Service Request Categories.
- C. Complete Category Name.
- D. Select Create Category > Create Top-Level Category.
- E. Select Create Category > Create Child Category.
- F. Select Service Catalog in Functional Areas.
- G. Check the Active flag.
Correct Answer: A,B,D,E 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. There are no specific e-mail tasks available.
- B. The team members don't have the Email Administrator Role provisioned.
- C. The team members have not established the e-mail feature on the Offerings page.
- D. The environment was not provisioned correctly and the service module is missing.
Correct Answer: C 🗳️
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
- A. Add product ID(s) to the database component.
- B. Add images as the product image will not be pulled from Engagement Cloud.
- C. Configure products groups and product items in Engagement Cloud.
- D. Add the Product object to your DCS application.
Correct Answer: A,C,D 🗳️
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