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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. An administrator must parse complex data returned from an API call within Flow Designer. The required logic cannot be implemented using Pebble Templates, so the administrator decides to use a function. Which two programming languages can the administrator use to write the function? (Choose two.)

A) JavaScript
B) Python
C) Typescript
D) Rust
E) Go

2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Reload Flow Designer to refresh the configuration.
B) Create a connector in Control Hub for Webex AI agent.
C) Use Virtual Agent V2 node.
D) Type the name of Webex AI agent in Virtual Agent field, save, and publish.

3. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.
C) Make sure that the Webex Contact Center agent is using valid credentials.
D) Authorize Webex CC Task integration in Webex Connect with valid credentials.

4. To elevate their customer experience, Redwood Solutions wants to proactively identify and resolve customer dissatisfaction before it escalates. Which Cisco AI Assistant feature provides the required functionality?

A) AI-generated summaries
B) topic analytics
C) real-time transcripts
D) automatic CSAT scoring

5. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?

A) Persistent
B) Headless
C) Navigation
D) Panel

Solutions: