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Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam
Avaya Aura Contact Center Maintenance and Troubleshooting 3301 Exam related to Avaya Aura Contact Center Certification. This exam validates the Candidate ability to install, configure, administer, maintain and troubleshoot Avaya Aura Contact Center products. Avaya Contact Center Administrator and Avaya Aura Contact Center Managers usually hold or pursue this certification and you can expect the same job role after completion of this certification.
What is the duration of the 3301 Exam
- Number of Questions: 60
- Length of Examination: 90 minutes
- Passing Score 70%
- Format: Multiple choices, multiple answers
Reference: https://downloads.avaya.com/css/P8/documents/100142082
Avaya 3301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Aura Contact Center Architecture | 15% | - Core components overview - System integration and dependencies |
| Topic 2: Troubleshooting Core Components | 30% | - Contact Center applications and services - Contact Center Manager Server (CCMS) - Communication Manager - Messaging and reporting services |
| Topic 3: Troubleshooting Tools & Methodology | 15% | - Diagnostic tools and log analysis - Systematic troubleshooting approach |
| Topic 4: High Availability & Business Continuity | 20% | - Redundancy and failover mechanisms - Disaster recovery procedures |
| Topic 5: Maintenance Procedures | 20% | - Backup and restore operations - Routine system maintenance - Software updates and patches |



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