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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In preparation for upgrading an Avaya Voice Portal system to Avaya Aura Experience Portal (AAI P) 6.0, you Install a new Red HAT Enterprise Server Release 6.0 32 bit on a single CPU 1.6 GHZ server with 2 GB RAM. During AAEP installation you receive errors from the Prerequisite Checker.
Which two steps must you take to correct the issue-; and continue with this procedure? (Choose two)

A) Bypass the Prerequisite Checker as it provides only a recommendation and not a requirement to run AAEP.
B) Replace or upgrade the server with a minimum of Dual Quad Core 1.6 GHz Pentium 4 or equivalent processors.
C) Upgrade Red Hat ELS 6.0 OS from 32 bit to 64 bit as it is able to make more efficient use of the 2 GB RAM.
D) Upgrade the server to a minimum of 4 GB of RAM. ) Upgrade the server to a minimum of 320 GB Disk, 7200 RPM.

2. On an existing Avaya Proactive Outreach Manager (POM) server, what three are required when configuring a voice campaign? (Choose three)

A) an existing contact strategy
B) the IP of the POM server
C) sufficient voice ports and POM CCA licenses
D) an existing contact attribute
E) the Call Classification Analysis (CCA) timeout to be used

3. What is the last step that is required after successful installation of intelligent Customer Routing (ICR) Core?

A) Restart the terracotta service.
B) Restart the httpd service.
C) Reboot the machine.
D) Restart the ICR Core service.

4. Which two statements about the "priority" of a campaign are true? (Choose two)

A) The priority of the campaign determines the number of licenses allocated by Proactive Outreach Manager (POM) to a particular campaign during execution.
B) Available priorities are 1-10
C) The priority of the campaign determines when the campaign will start.
D) Available priorities are 1-5
E) Campaign priority determines the media channels used by a campaign

5. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
B) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
C) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available
D) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
E) Ensure that the Short Message Service (SMS) server is not down.

Solutions: