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Avaya 3782X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Integration | - Third-party system connectivity considerations - Integration with Avaya IP Office platform |
| Reporting and Performance Monitoring | - Reporting tools and metrics - Performance analysis and optimization |
| Contact Center Routing and Call Flow Design | - Queue management and distribution logic - Inbound routing strategies |
| Solution Design Principles | - Requirements analysis and solution mapping - Scalability and capacity planning |
| IP Office Contact Center Architecture | - Deployment models and topology design considerations - Core system components and architecture overview |
| Troubleshooting and Optimization | - Common design issues and resolutions - System tuning and best practices |



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