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Cisco 642-427 Exam Syllabus Topics:

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

Question 1

Which troubleshooting tool is the most effective in parsing the large traces of call setup on many Cisco IP Phones that are registered in a Cisco Unified Communications Manager cluster to just two Cisco IP Phones?

A. DNA
B. RTMT
C. the Triple combo tool
D. sniffer filters

Question 2

You have received a trouble ticket stating that when callers dial the internal Help Desk queue at extension 2300, they hear a message that their calls cannot be completed as dialed. Which two issues could cause this problem? (Choose two.)

A. The script associated with the Help Desk queue is corrupt.
B. There is a connectivity issue between Cisco Unified CallManager and the Cisco Unified Contact Center Express server.
C. There are no agents logged in to the Help Desk queue.
D. The route point for 2300 has been modified or deleted in Cisco Unified CallManager, resulting in a synchronization issue.
E. The CSS of the route point for 2300 is incorrect.

Question 3

The CLI command utils dbreplication reset all was run on a Cisco Unified Communications Manager. However, replication failed to restart. Which course of action should be taken to resolve this issue?

A. Issue the CLI command utils dbreplication clusterreset all.
B. Issue the CLI command utils dbreplication runtimestate.
C. Issue the CLI command utils dbreplication reset.
D. Restart the replication from the Cisco Unified Communications Manager RTMT tool.
E. Issue the CLI command utils dbreplication clusterreset.

Question 4

As a voice administrator, you have received reports on issues with call dropping and call failures over a period of time. While troubleshooting, you find that there is a Code Yellow alert due to high CPU usage. You collect the logs that are shown below from the CLI of Cisco Unified Communications Manager.
Nov5 05:12:15, cm01, Error, Cisco CallManager, ccm: 147897: Nov
05 05:12:15.268 UTC. %CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit:
CodeYellowExit Expected Average Delay:0 Entry Latency:20 Exit Latency:8
Sample Size:10Time Spent in Code Yellow:2 Number of Calls Rejected Due to
Call Throttling:60 Total Code Yellow Exit:14 High Priority Queue Depth:0
Normal Priority Queue Depth:5 Low Priority Queue Depth:4 Cluster ID:StandAloneCluster Node ID:cms01, 3653
From these logs, what does "Time Spent in Code Yellow" indicate?

A. There is a call failure and, as a result, one call is rejected every 2 milliseconds.
B. The server stayed in a Code Yellow state for 2 milliseconds.
C. A critical overload condition exists that may impact phone registration after 2 hours of this alert.
D. The server stayed in a Code Yellow state for 2 minutes.
E. The server stayed in a Code Yellow state for 2 seconds.
F. The server needs a reboot within 2 hours.

Question 5

Which tool allows the administrator to analyze call routing in Cisco Unified Communications Manager without physically placing a call?

A. base configuration information for this user that specifies Class of Restriction, Partition and Calling Search Space information
B. Cisco IOS Gateway debug commands.
C. Cisco Unified Communications Manager Serviceability tools
D. Cisco Unified Communications Manager RTMT trace output.
E. Cisco Unified Communications Manager Dialed Number Analyzer.
F. Cisco Unified Communications Manager OS Administration.

Solutions: