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Avaya 74970X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Oceana Solution Overview | 20% | - Architecture and core components - System interfaces and workflows - Interoperability with Avaya Aura |
| Maintenance and Administration | 15% | - Health checks and routine operations - Omnichannel DataStore management - Backup and restore procedures |
| Integration and Best Practices | 10% | - Known issues and resolution guidelines - Support methodologies |
| Channel and Workspace Troubleshooting | 25% | - Voice, Email, Webchat, SMS channels - Oceana IX Workspaces and agent tools - End-to-end tracing and resolution |
| Troubleshooting Avaya Oceana Core | 30% | - Log analysis and tracing tools - Monitor Portal and diagnostics - Breeze, ACM, AAEP and licensing issues |
Avaya Oceana® Solution Support Sample Questions:
1. Which statement correctly describes the Avaya Oceana Monitor?
A) It provides a single location to view the status of the UAC Oceana component.
B) It provides a single location to view the status of Cluster1 components.
C) It provides a single location to view the status of each supported Oceana component.
D) It provides a single location to view the status of the UCM Oceana component.
2. Which statement describes the function of the Work Assignment Snap-in?
A) It is a normalized model for all Avaya Oceana resources.
B) It provides contextual information.
C) It helps Avaya Oceana customer* build their business logic.
D) It is responsible for interaction routing.
3. Which statement describes the function of the Context Store Snap-in?
A) It is an engine for tracking and maintaining the end-to-end context of customer Interactions.
B) It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
C) It is an agent selection component based on attribute matching across all channels.
D) It is a normalized model for all resources and interactions that provides states for resources and interactions.
4. Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?
A) WorkRequestID
B) Caller ID
C) DNIS Number
D) Contextld
5. Which statement about Avaya Oceana CSC and ACS integration is true?
A) CSC communicates with Communication Manager through the DLG Interface in the AES.
B) CSC uses AES to control and monitor Session Manager voice calls and resources.
C) CSC is implemented as a TSAPI application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
D) CSC is implemented as a DMCC application to manage the messaging between Communication Manager Events and Avaya Oceana through AES.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: B |
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