Nortel 920-131 : NCSS-Symposium Express Call Center Installation and Maint 4.2

  • Exam Code: 920-131
  • Exam Name: NCSS-Symposium Express Call Center Installation and Maint 4.2
  • Updated: Sep 18, 2026
  • Q & A: 39 Questions and Answers

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Nortel 920-131 Exam Syllabus Topics:

SectionObjectives
Call Center Resource Configuration- Resource administration
  • 1. Voice services configuration
  • 2. ACD queues and CDNs
  • 3. Agents and phonesets
  • 4. RAN routes
Network and System Configuration- Connectivity configuration
  • 1. PBX integration
  • 2. ELAN and CLAN configuration
  • 3. IP addressing and network verification
Installation and Initial Configuration- Server installation
  • 1. SECC software installation
  • 2. Required networking components
  • 3. Windows operating system prerequisites
  • 4. Client installation and connectivity
Symposium Express Call Center 4.2 Architecture- System overview
  • 1. SECC 4.2 components and architecture
  • 2. Integration with Meridian 1 / Succession 1000 systems
  • 3. Client-server communication
Maintenance and Troubleshooting- System maintenance
  • 1. Reporting and scheduled tasks
  • 2. Backup and recovery considerations
  • 3. Connectivity troubleshooting
  • 4. Performance optimization
  • 5. Monitoring and diagnostics

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