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Nortel 920-172 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Configuration | 25% | - System Requirements - Deployment Procedures - Initial Setup and Licensing |
| Communication Control Toolkit Architecture & Components | 25% | - Overview of NCCT Rls. 6.0 - Integration with CS 1000 / CS 2100 - Server and Client Components |
| Maintenance & Troubleshooting | 25% | - Common Issues & Resolution - Diagnostic Tools & Methods - Backup and Restore Procedures |
| Administration & Management | 25% | - API and Application Interfaces - User and Security Management - Service Monitoring & Logging |
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