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Nortel 920-197 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony Configuration | 25% | - Digital and IP station configuration - Call features and services - Trunk configuration (analog, digital, IP) - Dial plan and routing rules |
| Topic 2: Maintenance, Troubleshooting & Upgrades | 20% | - Backup and restore procedures - Fault isolation and common issues - Software updates and patches - System monitoring and logs |
| Topic 3: BCM System Overview & Architecture | 15% | - Licensing and feature activation - BCM200/400 Rls.4.0 hardware and architecture - BCM50 Rls.2.0 hardware and software |
| Topic 4: Data & Network Services | 15% | - LAN/WAN routing and switching - QoS and voice quality optimization - Firewall and security settings |
| Topic 5: Installation & Initial Configuration | 25% | - System parameters and region configuration - IP addressing and network setup - Element Manager access and setup - Physical installation and cabling |
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