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Apple Macintosh Service Certification Sample Questions:

1. Which of the following can permanently damage an LCD display?

A) Not using a screen saver.
B) Turning brightness up too high.
C) Rubbing the display.
D) Using a screen saver.

2. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You want to verify product functionality after a repair.
B) You want to check a Mac for accidental damage.
C) Your customer wants to run diagnostics on his Mac Pro.
D) You need to verify that all installed applications have been updated.

3. Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

A) Both types of displays use fluorescent lights.
B) Both types of displays use light emitting diodes.
C) Both types of displays are diagnosed identically.
D) Both types of displays have components that are individually replaceable.

4. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A) You should reset the Power Manager Unit on the logic board.
B) You should perform a full set of video adjustments on the CRT
C) You should establish an ongoing lead between the CRT anode and ground.
D) You should remove the CRT from the computer or display assembly

5. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A) Verify the hard disk with Disk First Aid.
B) Replace the built-in display.
C) Reinstall the appropriate Mac OS.
D) Start up from a known-good startup volume.

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