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BlackBerry BCP-420 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Monitoring & Maintenance | 15% | - System health and performance monitoring - Backup and recovery - Software updates and patches |
| Installation & Configuration | 25% | - BES installation procedures - Exchange server configuration - Security and permission settings |
| Troubleshooting | 15% | - Messaging and synchronization issues - Service and connectivity problems - Log analysis and resolution |
| User & Device Management | 25% | - IT policy assignment - User administration and groups - Activation and provisioning |
| BES Architecture & Planning | 20% | - BES components and services - Network and infrastructure requirements - Integration with Microsoft Exchange |
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