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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. Which of the following describes the objectives in a MOST analysis?

A) The statements declaring what the business is in and what it intends to achieve.
B) The goals against which the organisation's achievements can be measured.
C) The approach the organisation intends to take to achieve its declared mission.
D) The detailed means by which an agreed business strategy will be implemented.

2. Which of the following models might include the documentation of scenarios?

A) A business activity model.
B) A corporate data model.
C) A use case model.
D) A class model.

3. Which of the following BEST describes the cause of a bottleneck in a business process?

A) An unnecessary step or steps in a sequence of process steps.
B) A mismatch between the capacities of related process steps.
C) A number of related steps that are carried out by different actors.
D) A step where one actor passes the process to another actor.

4. Which of the following statements about a BAM is correct?

A) The BAM is an AS-IS model of the real world.
B) There will be one BAM for each business perspective.
C) The BAM is concerned with who carries out the activities.
D) The BAM is concerned with where activities are carried out.

5. The term 'happy day' is often used in the context of which of the following investigation techniques?

A) Document analysis.
B) Activity Sampling.
C) Scenarios.
D) Protocol analysis.

Solutions: