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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Reporting | - Reporting options and solution monitoring - Integration of SAP Sales Cloud with other SAP applications |
| Sales Cloud Fundamentals | - Explain key sales processes, lead and opportunity management - Sales process integration concepts - Describe the functionalities and benefits of the SAP Sales Cloud solution |
| Configuration and Administration | - User privileges and business roles - Understand various configuration options for sales processes |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Question 1
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A. Task
B. Appointment
C. Service request
D. Phone calls
E. Visit
Question 2
Which of the following activities can you perform with the SAP add-in for Microsoft Excel? (2 correct answers)
A. Publish Microsoft Excel workbooks to Microsoft Sharepoint from SAP Cloud for Customer
B. Upload Microsoft Excel workbooks to SAP Cloud for Customer
C. Share SAP Cloud for Customer report data using Object Linking and Embedding (OLE)
D. Insert SAP Cloud for Customer reports into Microsoft Excel spreadsheet
Question 3
Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A. Linkedln
B. E-mail
C. Twitter
D. Facebook
E. Blogs
Question 4
Which of the following granularities can you use to define discount lists in SAP Hybris Cloud for Customer?
(2 correct answers)
A. Customer Specific Product Discount
B. Customer Specific Territory Discount
C. Customer Specific Sales Organization Discount
D. Overall Customer Group Discount
Question 5
Your customer needs information from multiple internal and external sources. The result must be shown on an Opportunity Overview in SAP Hybris Cloud for Customer.
Which mashup type do you recommend?
A. URL mashup
B. Data mashup
C. Custom mashup
D. HTML mashup
Solutions:
| Question 1 Answer: A,D,E | Question 2 Answer: B,D | Question 3 Answer: B,C,D | Question 4 Answer: A,D | Question 5 Answer: B |
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