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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Understanding KPIs | - KPI related terminology - KPI lifecycle - SMART objectives decomposed |
| Data Visualization | - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in dashboard design - Best practices in scorecard design - Scorecard and dashboard examples |
| KPI Documentation | - Weights and Indexes - KPI documentation form functions - KPI documentation form design - Organizational KPI libraries development - KPI documentation process |
| KPI Taxonomy | - KPI DNA map - Interdisciplinary systemic worldview - KPI use case scenarios |
| KPI Project Coordination | - The business case for KPI implementation - Primary and secondary data sources - KPI project plan - KPI workshop briefing pack |
| KPI Selection | - KPI selection techniques - KPI selection sources - KPI selection for organizational scorecard |
| KPI Typology | - Qualitative vs quantitative KPIs - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs |
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| The World of KPIs | - KPIs concept map - The value added by KPIs - Organizational levels - Governance - Challenges in performance measurement |
| Data Gathering | - Communication with data custodians - KPI activation tools - Community of Practice - Data quality dimensions - KPI reporting data sources - Guidelines to improving - KPI activation techniques |
| Working with Targets | - KPI documentation processes - Targets in practice - Challenges in working with targets - Negative behaviors when setting |
| KPI Measurement | - KPI report - Change log - Data gathering communication |
The KPI Institute Certified KPI Professional Sample Questions:
Question 1
Which of the following is a data collection tool?
A. Reminder email
B. Dashboard
C. Data gathering template
D. Scorecard
Question 2
Which value driver will influence "Service quality index"?
A. Orders processed per day
B. None of the answers
C. Staff trained (%)
D. Backlog orders (#)
Question 3
Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?
A. To monitor process implementation
B. To measure processes
C. To evaluate processes
D. To monitor the advances made in maturing process management as a capability
Question 4
In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
A. Output
B. Process
C. Input
D. Outcome
Question 5
How often should KPIs be modified?
A. Once a quarter
B. Once a month
C. Once a year
D. As often as required by strategy / operational changes
Solutions:
| Question 1 Answer: C | Question 2 Answer: B | Question 3 Answer: D | Question 4 Answer: D | Question 5 Answer: D |
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