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The KPI Institute Certified KPI Professional Sample Questions:

1. Which of the following is a data collection tool?

A) Reminder email
B) Dashboard
C) Data gathering template
D) Scorecard

2. Which value driver will influence "Service quality index"?

A) Orders processed per day
B) None of the answers
C) Staff trained (%)
D) Backlog orders (#)

3. Which purpose would you choose to justify the selection of "Processes optimized (%)" as a KPI?

A) To monitor process implementation
B) To measure processes
C) To evaluate processes
D) To monitor the advances made in maturing process management as a capability

4. In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?

A) Output
B) Process
C) Input
D) Outcome

5. How often should KPIs be modified?

A) Once a quarter
B) Once a month
C) Once a year
D) As often as required by strategy / operational changes

Solutions: