One resource, complete coverage. The ServiceNow Certified Implementation Specialist - Software Asset Management Professional set from ValidVCE contains everything your preparation needs — 140 practice questions for the CIS-SAM exam, checked for accuracy every day in 2026.
ServiceNow CIS-SAM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - Software Asset Management Professional Exam |
| Exam Number: | CIS-SAM |
| Available Languages: | English |
| Passing Score: | Approx. 70% (variable cut score) |
| Exam Format: | Multiple Choice (Single Answer), Multiple Select (Multiple Answers) |
| Related Certifications: | CIS-ITSM CIS-HAM CIS-DF (Data Foundations) |
| Exam Price: | $250 USD |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Certificate Validity Period: | 3 years |
| Recommended Training: | Implementer Software Asset Management (SAM) Professional SAM Professional Fundamentals On-Demand |
| Exam Registration: | Pearson VUE Scheduling ServiceNow University Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored via Pearson VUE OnVUE or onsite at authorized test centers |
| Pre Condition: | Must hold CIS-DF (Certified Implementation Specialist - Data Foundations) certification; recommended 3-6 months of implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-software-asset-management?id=kb_article_view&sysparm_article=KB0011570 |
ServiceNow CIS-SAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Integrity – Attributes and Sources for the Data | 28% | - Content Services and Publisher Packs - Importing Data - Software Discovery and Normalization |
| Topic 2: Extending SAM | 15% | - Software Model Lifecycle and Retirement - Reporting, Dashboards and Maintenance - Installation Optimization and Metering |
| Topic 3: Operational Integration of Software Processes | 13% | - Contract and Change Management - Service Catalog and Procurement Integration - Software Remediation and Reclamation |
| Topic 4: Software Asset Core Overview & Fundamentals | 14% | - Application Overview and Recommended Practices - Software Asset Management Basics - Process Architecture |
| Topic 5: Practical Management of Software Compliance | 30% | - License Metrics, Entitlements and Allocations - Software Reconciliation and Compliance - Software Products and Models |
ServiceNow Certified Implementation Specialist - Software Asset Management Professional Exam FAQ — Complete Answers
The ServiceNow Certified Implementation Specialist - Software Asset Management Professional blueprint spans 5 domains — including Software Asset Core Overview & Fundamentals (14%), Operational Integration of Software Processes (13%), Extending SAM (15%). Weightings show where the exam concentrates; the full outline above covers every subtopic.
Through the vendor's official registration channels:
The ServiceNow Certified Implementation Specialist - Software Asset Management Professional is delivered Online proctored via Pearson VUE OnVUE or onsite at authorized test centers — choose the arrangement that suits you when booking.
$250 USD per attempt, Approx. 70% (variable cut score) to pass. Every retake bills the full fee, so make practice thorough first — the 140 practice questions for the CIS-SAM exam at ValidVCE are the affordable rehearsal.
Delivery is instant — an automatic email within a minute of payment, unlimited installations, and 24/7 customer assisting for downloading or purchasing problems if nothing arrives within 2 hours. If you fail the corresponding CIS-SAM exam within 60 days of purchase, pick your remedy: a full refund (email a scanned enrollment slip plus the official Score Report PDF within 2 days of the exam; after confirmation, processed within 7 days), waiting for the next updated version free, or a free change to two other equal-value dumps. Excluded: exams within 3 days of purchase, candidate names that don't match the payer, and free or expired products.
Yes:
Training covers theory; interactive practice covers readiness. After any course, rehearse with the 140 practice questions for the ServiceNow Certified Implementation Specialist - Software Asset Management Professional — every answer expert-verified.
The ServiceNow Certified Implementation Specialist - Software Asset Management Professional is ServiceNow's certification exam for Certified Implementation Specialist - Software Asset Management, at the Specialist level. It demonstrates verified, job-relevant capability to employers. Related credentials include CIS-DF (Data Foundations), CIS-ITSM, CIS-HAM.
90 minutes for 60 questions. Rehearse the format interactively: the ValidVCE online engine recreates the test atmosphere, so pacing is trained before it counts.
Yes — a free ServiceNow Certified Implementation Specialist - Software Asset Management Professional demo is available to download on our exam page. Evaluate the material yourself; purchases include 365 days of free updates, emailed immediately upon release, renewable at 50% off afterward.
Must hold CIS-DF (Certified Implementation Specialist - Data Foundations) certification; recommended 3-6 months of implementation experience Eligibility rules change from time to time, so confirm the current requirements on the official page (official CIS-SAM exam page) before booking.
ServiceNow Certified Implementation Specialist - Software Asset Management Professional Sample Questions:
What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?
- A. Ensure you have the sam_user role assigned to you
- B. Ensure you have filled out every field in the template file
- C. Ensure you have downloaded and used the latest version of the template file
- D. Ensure the entitlement data is listed on the first tab of the template file
Correct Answer: D 🗳️
License metrics can be defined for which of the following? (Choose four.)
- A. Users
- B. Processors
- C. Metric Types
- D. Publishers
- E. Cores
- F. Devices
- G. Operating Systems
Correct Answer: C,E,F,G 🗳️
When receiving an order, which data point is mandatory?
- A. Assigned To
- B. Cost
- C. Serial Number
- D. Asset Tag
Correct Answer: D 🗳️
Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?
- A. HR Management
- B. Incident Management
- C. Integrated Risk Management
- D. Client Software Distribution
Correct Answer: C 🗳️
A(n)__________ is required for a user or device to consume software rights.
- A. Entitlement
- B. Allocation
- C. Workflow
- D. License
Correct Answer: B 🗳️
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