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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is the MOST important initial strategy used to influence and effect positive change when enhancing the patient experience?

A) Provide knowledge of how to change.
B) Create awareness of the need for change.
C) Understand the impact on staff.
D) Create the desire to participate and support the change.

2. During times of change, leaders need to effectively engage across what three levels of communication in order to maintain and heighten employee support?

A) Providers, nurses, and allied health staff
B) Aspirational, factual, and inspirational
C) Employee relations, strategic planning, and project management
D) Leaders, managers, and front line

3. Which of the following is the MOST critical consideration when communicating information to a diverse audience?

A) Use stories to convey a point.
B) Provide detailed explanations.
C) Include analogies or metaphors.
D) Keep wording straightforward.

4. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A) Patient perceptions on quality of care, communication, physical environment, and emotional support
B) Patient assessment of safety, access to care, availability of information, and patient engagement
C) Patient assessment of outcomes, physical environment, communication, and family/care partner participation
D) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork

5. Which of the following is the MOST effective team structure to improve the patient experience around pain management?

A) Front-line nursing and pharmacy staff, directors, and physician representatives
B) Director of pharmacy, patient experience leader, and nursing leadership
C) Physician representatives and pain management specialists
D) Representatives from the nursing staff and the unit director

Solutions: