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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Integration and Extensibility | 25% | - Extensibility options and best practices - SAP Integration Suite - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration |
| Project Delivery and Implementation | 15% | - Performance and scalability - Implementation lifecycle and planning - Solution deployment and operations |
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| Customer Data and Governance | 15% | - Customer data management and identity - Data analytics and insights - Compliance and data privacy |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Sales Cloud - SAP Marketing Cloud / Emarsys - SAP Commerce Cloud - SAP Service Cloud - SAP Customer Data Cloud |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
Question 1
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
A. Tactics are spend management marketing plans.
B. Tactics are predefined segmentation rules.
C. Tactics are KPIs available in Smart Insight dashboards.
D. Tactics are pre-built automation programs designed to achieve a specific goal.
Question 2
What are some of the machine learning capabilities in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.
A. Account categorization
B. Machine translation
C. Case categorization
D. Warranty determination
Question 3
In which process are trading partner collaboration and contract negotiations executed?
A. Recruit to Retire
B. Source to Pay
C. Design to Operate
D. Lead to Cash
Question 4
When setting up profile views in SAP Customer Data Platform, why might an organization choose to maintain both the Unified Customer Profile and Contextual Profile views?
Note: There are 2 correct answers to this question.
A. To support both high-confidence and low-confidence data use cases within different business applications.
B. To reduce storage and operational costs by duplicating key customer data in both views.
C. To maintain different views using weaker and stronger identifiers respectively.
D. To enhance the profile's visual appeal for end users.
Question 5
What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
A. To store the unique identifier for the group generated by the SAP CDP pipeline
B. To represent the highest quality and most recent cdpld of the group
C. To specify the parent entity in a relationship schema
D. To serve as the primary attribute for matching incoming event data to an existing group
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,C | Question 3 Answer: B | Question 4 Answer: A,C | Question 5 Answer: D |
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