HP HP0-M22 : Implementing HP Service Manager Software

  • Exam Code: HP0-M22
  • Exam Name: Implementing HP Service Manager Software
  • Updated: Jul 30, 2026
  • Q & A: 150 Questions and Answers

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HP HP0-M22 Exam Syllabus Topics:

SectionWeightObjectives
HP Service Manager Processes and Modules8%- Tailoring and engine components
  • 1. Approval engine
    • 2. Security configuration
      • 3. Notification engine
        - ITIL-aligned processes
        • 1. Service level management
          • 2. Release management
            • 3. Change management
              • 4. Incident management
                • 5. Problem management
                  Configuration and Customization25%- Process configuration
                  • 1. Workflow design
                    • 2. Form layout
                      - Data management
                      • 1. Custom fields and dictionaries
                        • 2. Global variables and lists
                          • 3. Database schema
                            Architecture, Installation and Deployment25%- Installation and upgrade
                            • 1. Client deployment
                              • 2. Database setup
                                • 3. Server installation
                                  - System architecture
                                  • 1. Network topology
                                    • 2. Port and firewall requirements
                                      Fundamental HP Service Manager Technologies and Methodologies8%- Server components and functions
                                      • 1. Application server
                                        • 2. Web server
                                          • 3. RDBMS server
                                            - Integration methods
                                            • 1. LDAP
                                              • 2. Connect-It
                                                • 3. Web Services
                                                  - Client types and features
                                                  • 1. Windows client
                                                    • 2. Web client
                                                      Administration, Maintenance and Reporting24%- System administration
                                                      • 1. Backup and recovery
                                                        • 2. User and role management
                                                          - Reporting and integration
                                                          • 1. Crystal Reports
                                                            • 2. Decision Center
                                                              Troubleshooting and Optimization10%- Performance tuning
                                                              - Error diagnosis

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