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HP HP2-H29 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Selling and Use Cases | - Customer needs analysis
|
| Implementation and Support | - Deployment considerations
|
| HP Retail Point of Sale Solutions | - Software and integration
|
| Retail Industry and HP Positioning | - HP retail strategy
|
| Competitive Landscape | - Competitor comparison
|
HP Selling HP Retail Point of Sale Solutions - Sample Questions:
1. What should you do first to address objections from a customer?
A) Ask clarifying questions.
B) Ignore the objection.
C) Agree with the objection and move on.
D) Try an aggressive close.
2. What do 40% of shoppers say that digital displays, such as video walls, can cause them to do?
A) spend more time in the store
B) change what they buy
C) return to the retailer again
D) recommend products to others
3. What do HP retail solutions help retailers create so that they can effectively address consumer demands?
A) Creative and insightful displays of products and services
B) Online catalogs that offer more choices than the retailer can stock
C) In-store atmospheres that are welcoming and comfortable
D) In-store experiences that integrate mobile and web channels
4. How should a retailer address the trend of consumers being time-starved and less loyal?
A) make doing business easier
B) offer incentives to get the customer in the store
C) sell only on the merit of the product
D) improve security of the transaction
5. What requirement do retailers have for their point of sale hardware that a typical desktop PC cannot meet?
A) It must be able to withstand harsh environments.
B) It must provide a secure environment for transactions.
C) It must be able to operate in a Windows environment.
D) It must include a large hard drive (at least 200 GB)
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: B |
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