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HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Identify Customer Business Needs | 25% | - Service desk and operational requirements - IT service management challenges - Compliance and governance needs |
| Topic 2: Position HP Solutions & Value Proposition | 25% | - Comparison with competing solutions - Key differentiators of HP ITSM - ROI and business benefits |
| Topic 3: Understand HP ITSM Portfolio | 20% | - Overview of HP IT Service Management solutions - HP Asset Manager - HP Configuration Management System - HP Service Manager |
| Topic 4: Deployment & Support Overview | 10% | - Implementation options - HP services and support offerings |
| Topic 5: Sales & Presentation Strategy | 20% | - Address customer objections - Build solution proposals - Demonstrate licensing and support models |
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