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HP HP3-X02 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Firmware, Software and Security | 15% | - HP system software and driver installation - BIOS/UEFI updates and configuration - HP security features and recovery procedures |
| Topic 2: Product Overview and Specifications | 20% | - Features, ports, and system configuration - HP Elite Notebook series models and families - System architecture and component specifications |
| Topic 3: Service Procedures and Compliance | 5% | - Part ordering and replacement rules - Warranty and service policy guidelines |
| Topic 4: Troubleshooting and Diagnostics | 30% | - Storage, memory, and system performance - Networking, wireless, and peripheral connectivity - Display, video, and audio problems - Using HP diagnostics tools and error codes - Power system and boot issues |
| Topic 5: Disassembly, Replacement and Assembly | 30% | - Removal and replacement of internal components - Safety procedures and ESD protection - Battery, keyboard, display, and system board service - Thermal system and cooling maintenance |
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