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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Understand concepts regarding the high-velocity nature of digital enterprises | - Understand the concepts of high-velocity IT
|
| Topic 2: Understand how ITIL practices contribute to high-velocity IT | - Key ITIL practices for high-velocity environments
|
| Topic 3: Understand the importance of the ITIL guiding principles in a high-velocity IT environment | - Applying ITIL guiding principles
|
| Topic 4: Understand how to contribute to achieving value with digital products | - Value creation in high-velocity IT
|
| Topic 5: Understand the digital product lifecycle in terms of the ITIL operating model | - Digital product lifecycle and value streams
|
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?
- A. Integrate the communication channels to enable the sharing of information and consistent support across channels
- B. Create separate channels for incidents and requests so that issues affecting customers can be handled as a priority
- C. Improve service desk staff training so that they have more empathy with users and avoid asking unnecessary questions
- D. Improve user training so that they provide all the information that is needed whenever they contact the service desk
Correct Answer: A 🗳️
A service provider is performing a review that considers how well people use information that is presented on a particular screen.
Which high-velocity IT objective will this review support?
- A. Co-created value
- B. Fast development
- C. Resilient operations
- D. Assured conformance
Correct Answer: B 🗳️
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A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?
- A. Suspend the staff involved until the investigation is complete
- B. Conduct a blameless post-mortem focused on learning
- C. Escalate the issue directly to supplier management
- D. Limit the review to technical logs only
Correct Answer: B 🗳️
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An organization sells products which have rapidly-changing features and functionality. The organization has always taken a traditional approach to development and deployment, aiming to deliver products with full functionality after extensive requirements analysis. The organization's sales and revenues have recently decreased.
Which technique would be MOST BENEFICIAL for the organization to adopt?
- A. Cost of delay
- B. Return on Investment (ROI)
- C. Minimum viable products
- D. A/B testing
Correct Answer: C 🗳️
A financial services organization must be able to demonstrate to regulators, at any time, that its automated deployment pipeline enforces required controls.
Which high-velocity IT objective does this MOST directly support?
- A. Valuable investments
- B. Fast development
- C. Resilient operations
- D. Assured conformance
Correct Answer: D 🗳️
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