ITIL ITIL-Foundation : ITIL Foundation Certification - IT Service Management

  • Exam Code: ITIL-Foundation
  • Exam Name: ITIL Foundation Certification - IT Service Management
  • Updated: Jul 30, 2026
  • Q & A: 325 Questions and Answers

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ITIL ITIL-Foundation Exam Syllabus Topics:

SectionWeightObjectives
ITIL Service Value System18%- Continual improvement
- Governance
- Service Value Chain
- Overview of the Service Value System
ITIL Practices15%- General management practices
- Service management practices
- Technical management practices
ITIL Guiding Principles20%- Collaborate and promote visibility
- Keep it simple and practical
- Focus on value
- Think and work holistically
- Start where you are
- Optimize and automate
- Progress iteratively with feedback
ITIL Service Value Chain Activities15%- Design and Transition
- Plan, Improve, Engage
- Obtain/Build, Deliver and Support
Four Dimensions of Service Management17%- Information and technology
- Partners and suppliers
- Value streams and processes
- Organizations and people
Key Concepts of Service Management15%- Service and service relationships
- Products, services, and service offerings
- Value, outcomes, costs, and risks

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