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ITIL ITIL-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System | 18% | - Continual improvement - Governance - Service Value Chain - Overview of the Service Value System |
| ITIL Practices | 15% | - General management practices - Service management practices - Technical management practices |
| ITIL Guiding Principles | 20% | - Collaborate and promote visibility - Keep it simple and practical - Focus on value - Think and work holistically - Start where you are - Optimize and automate - Progress iteratively with feedback |
| ITIL Service Value Chain Activities | 15% | - Design and Transition - Plan, Improve, Engage - Obtain/Build, Deliver and Support |
| Four Dimensions of Service Management | 17% | - Information and technology - Partners and suppliers - Value streams and processes - Organizations and people |
| Key Concepts of Service Management | 15% | - Service and service relationships - Products, services, and service offerings - Value, outcomes, costs, and risks |



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