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The OSA module is a perspective that prepares organizations as well as individuals for knowledge in managing the daily IT services operations and gaining a better approach to the execution of ITIL processes. Thus, through the ITILSC-OSA test, specialists will be assisting their employers in service delivery and support to their customers. It all boils down to people, relationships, processes, as well as infrastructure technology that is needed for ensuring that a specific program or organization is capable of extending IT services that are high quality in addition to being cost-effective. The aim of obtaining the ITIL Operational Support and Analysis designation is to meet the needs of the organization in addition to those of the customer.
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EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management | - Incident Management Process
|
| Topic 2: Request Fulfilment | - Request Fulfilment Process
|
| Topic 3: Technology and Implementation Considerations | - Technology in OSA
|
| Topic 4: Event Management | - Event Management Process
|
| Topic 5: Service Desk | - Service Desk Function
|
| Topic 6: Functions and Roles | - Operational Roles & Functions
|
| Topic 7: Problem Management | - Problem Management Process
|
| Topic 8: Introduction to Operational Support and Analysis | - Overview of OSA in ITIL Service Lifecycle
|
| Topic 9: Access Management | - Access Management Process
|
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