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Microsoft MB2-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Organization and system configuration | - System settings configuration - Organization setup and deployment options |
| Maintenance and troubleshooting | - Performance monitoring and issue resolution - Backup and restore procedures |
| Installation of Microsoft Dynamics CRM 3.0 | - Client installation and configuration - Server installation and prerequisites |
| Data management and customization | - Data import and export - Entities, fields, and relationships |
| Security and user management | - Business units and access control - User roles and privileges |
| Client deployment and integration | - Integration and synchronization - Outlook client configuration |
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