Microsoft MB7-848 : NAV 2009 Service Management

  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Sep 16, 2026
  • Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionObjectives
Service Orders and Quotes- Service quotes
  • 1. Convert service quotes to service orders
  • 2. Manage service order lifecycle
Service Item Management- Service items
  • 1. Manage service item locations and storage
  • 2. Create service items from sales processes
  • 3. Create and maintain service item records
Resource and Skill Management- Resource planning
  • 1. Assign skill codes to resources
  • 2. Assign skill codes to service items
Service Contracts and Pricing- Contracts and warranties
  • 1. Service pricing and costing
  • 2. Warranty discounts
  • 3. Service contract discounts
Repair and Service Processing- Repair workflow
  • 1. Service order status handling
  • 2. Spare parts and partial service processing
  • 3. Repair status management

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