Genesys PC-CIC-Core : PureConnect: CIC Core Certification

  • Exam Code: PC-CIC-Core
  • Exam Name: PureConnect: CIC Core Certification
  • Updated: Jul 22, 2026
  • Q & A: 62 Questions and Answers

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Genesys PC-CIC-Core Exam Syllabus Topics:

TopicDetails
Topic 1
  • Configuring Call Flows: This topic of the Genesys PC-CIC-Core focuses on the management consultant's ability to manage call flows using the Interaction Attendant UI. It includes configuring auto attendant menus, node structures, voice prompts, managing profiles, file storage, schedules, and operations for menus and queues.
Topic 2
  • Administering the CIC System: Management consultants who attempt the Genesys PureConnect: CIC Core exam learn about handling the PureConnect Application Suite. It assesses the ability to identify components, configure IP phones, ACD routing, and manage templates, licenses, security, and compliance.

Reference: https://beyond.genesys.com/explore/certification/genesys-pureconnect-exams

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