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Pegasystems PEGACPDC26V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Channels | 10% | - Real-time containers - Share action details with third-party distributors - Create a real-time container - Send offer emails |
| Topic 2: Actions and Treatments | 12% | - Present a single offer on the web - Define an action for outbound - Define and manage customer actions |
| Topic 3: Business Agility in 1:1 Customer Engagement | 5% | - Change management processes - Revision Manager |
| Topic 4: Contact Policy and Volume Constraints | 13% | - Avoid overexposure of actions on outbound - Avoid overexposure of actions - Limit action volume on outbound |
| Topic 5: Next-Best-Action Concepts | 12% | - Optimize customer value in the contact center - One-to-one customer engagement - Customer engagement blueprint - Define the starting population - Essentials of always-on outbound - Optimize the Next-Best-Action strategy |
| Topic 6: AI and Arbitration | 8% | - Prioritize actions with business levers - Action arbitration - Action prioritization with AI |
| Topic 7: Engagement Policies | 15% | - Define customer engagement policies - Create an engagement strategy - Create and manage customer journeys |
| Topic 8: Decision Strategies | 25% | - Create engagement strategies using customer credit score - Create eligibility rules using customer risk segments - Create and understand decision strategies - Predictive and adaptive analytics |
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