Apple SUP-2026 : Apple Device Support

  • Exam Code: SUP-2026
  • Exam Name: Apple Device Support
  • Updated: Jul 28, 2026
  • Q & A: 306 Questions and Answers

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Apple SUP-2026 Exam Syllabus Topics:

SectionObjectives
Networking and Sharing- Network connectivity
  • 1. Bluetooth connectivity
    • 2. Wi-Fi configuration and troubleshooting
      • 3. AirDrop, AirPlay, and Continuity
        Device Management- Management technologies
        • 1. Mobile Device Management (MDM)
          • 2. Configuration profiles and enrollment
            • 3. Managed Apple Accounts
              Device Setup and Configuration- Initial device setup
              • 1. Apple Account and iCloud configuration
                • 2. Data migration and backup
                  • 3. Set up iPhone, iPad, and Mac
                    Diagnostics and Troubleshooting- Support procedures
                    • 1. Recovery and reinstall procedures
                      • 2. Troubleshoot hardware and software issues
                        • 3. Use Apple diagnostic and support tools
                          Privacy and Security- Security features
                          • 1. FileVault, Activation Lock, and Find My
                            • 2. Privacy controls and security settings
                              • 3. Passcodes, Touch ID, and Face ID

                                Apple Device Support Sample Questions:

                                1. How many times can you enter your iPhone passcode wrong before your account is disabled?

                                A) Ten
                                B) Six
                                C) Three
                                D) Five


                                2. Which network security setting causes a device that uses a private Wi-Fi address to default to Fixed?

                                A) WEP security
                                B) MAC address filtering
                                C) IP address filtering
                                D) WPA2 or WPA3 security


                                3. What is the feature that allows you to share your screen in Facetime?

                                A) Sidecar
                                B) Stage Manager
                                C) Continuity Camera
                                D) Shareplay


                                4. Which iPadOS setting should you set to control the maximum decibel level so that it's comfortable to use your iPad with headphones?

                                A) Colors
                                B) Sounds
                                C) Video
                                D) Characters


                                5. An iPhone with a private Wi-Fi address can't join your organization's Wi-Fi network. What is the most likely cause?

                                A) The iPhone hasn't joined the Wi-Fi network in the last 30 days.
                                B) Your organization's content filters reject IPv6 traffic on its network.
                                C) The iPhone has Limit IP Address Tracking turned on.
                                D) Your organization enabled MAC address filtering on its network.


                                Solutions:

                                Question # 1
                                Answer: A
                                Question # 2
                                Answer: D
                                Question # 3
                                Answer: D
                                Question # 4
                                Answer: B
                                Question # 5
                                Answer: D

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