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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. インシデントの緊急性とは何を意味しますか?

A) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
B) インシデントを処理する際のインシデントの相対的な重要性
C) インシデントの解決が遅延を許容する度合い
D) IT サービスがインシデントを解決するのに必要な時間

2. スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A) 能力に適合するすべての可能なトレーニング モジュールの概要
B) 各個人の時系列のトレーニング記録
C) 従業員ごとのすべての個人情報の概要
D) 各従業員の今後のすべてのトレーニング コースの記録

3. CobiT の目的は何ですか?

A) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
B) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する
D) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。

4. 明確に定義されたプロセス構造には何を含める必要がありますか?

A) 統計的サポート
B) 機能
C) タイムライン
D) 期待される結果

5. IT サービス業界のどの側面が最も重要であると同時に、最も難しい側面の 1 つであると考えられていますか?

A) サービスの提供方法を​​革新する
B) 一定の品質
C) 技術革新を取り入れたもの
D) ベストプラクティスに基づく方法論的順序

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