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Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

1. A nonprofit uses Volunteers for Salesforce. The nonprofit has volunteers who work the same schedule every week. The volunteer manager wants to avoid asking these ongoing volunteers to sign up for the same shift every time. How should the consultant configure Salesforce to meet the requirement?

A) Use the Volunteer Recurrence Schedules in Volunteers for Salesforce to create the volunteers' schedules.
B) Enter all volunteer IDs and schedules on a spreadsheet and use an ETL tool to create volunteer hours records in Volunteers for Salesforce.
C) Install a grid app from the AppExchange to mass enter volunteer hours based on each volunteer's schedule.
D) Use the Job Recurrence Schedule functionality in Volunteers for Salesforce to create the volunteers' schedules.

2. A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

A) Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
B) Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
C) Ensure that the record-triggered flow that updates the Donor Gift Summary is active.

3. A nonprofit needs to track key information for grants it applies for and receives, such as deadline dates, activity completion dates, and descriptions. In addition, the nonprofit wants to track actions completed and view the next deadline date on the Opportunity. Which feature should the consultant recommend?

A) Engagement Plans
B) Cases
C) Deliverables
D) Tasks and Events

4. A Salesforce admin changes an Engagement Plan Template as requested by the development team. The development manager expects to see the changes reflected on an existing Engagement Plan using that Template on a campaign. Why is the development manager unable to see the Template changes?

A) Engagement Plan Template changes need to propagate through t7he pla8tform.
B) The development manager requires additional permissions for the new Engagement Plan Template changes.12
C) Engagement Plan Template changes must be accepted by the user on the Template detail record first.34
D) Changes to Engagement Plan Templates only affect new Engagement Plans.56

5. A nonprofit wants to be in full compliance with Salesforce best practices for data security and has asked its consultant for an evaluation. Which tool should the consultant use to provide this assessment?

A) Salesforce Health Check
B) Shield Platform Encryption
C) Salesforce Optimizer
D) NPSP Health Check

Solutions: