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Salesforce NP-Con-102 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design | 32% | - Nonprofit Cloud Architecture
|
| Topic 2: Integration and Data Management | 20% | - Data Management
|
| Topic 3: Analytics and Reporting | 15% | - Data Insights
|
| Topic 4: Nonprofit Implementation Strategy | 11% | - Nonprofit Business Processes
|
| Topic 5: Nonprofit Cloud Setup | 22% | - Feature Enablement
|
Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:
Donations made by nonprofit volunteers are captured on a spreadsheet monthly. The nonprofit utilizes NPSP and Volunteers for Salesforce. Which two NPSP Data Import features will streamline the import of these donations? (Choose 2)
- A. Create a Batch and match Contact on First and Last Name.
- B. Schedule a Batch by updating the NPSP Scheduled Batches.
- C. Create a Batch and map Opportunity Primary Contact on First and Last Name.
- D. Schedule a Batch by checking the Process Using Scheduled Job checkbox.
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For a Salesforce implementation project, what is the order of phases in a project lifecycle?
- A. Plan, Initiate, Execute, Close, Monitor and Control
- B. Plan, Initiate, Execute, Monitor and Control, Close
- C. Initiate, Plan, Execute, Monitor and Control, Close
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A nonprofit wants to make a substantial technology shift that will affect multiple teams and departments.
Which two initial steps should a consultant discuss with the nonprofit? (Choose 2)
- A. Deploy features to meet departmental requirements.
- B. Establish a sense of urgency.
- C. Form a powerful guiding coalition.
- D. Summarize final technology implementation steps.
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A nonprofit wants all Apex error messages to be sent to a specific system admin. How should the consultant configure NPSP to send error notifications only to this admin?
- A. Set all users except the specific admin as disabled for receiving error notifications on the NPSP Settings tab under System Tools > Error Notifications.
- B. Change the profile for all users except the specific admin to something different than system admin.
- C. Set the specific admin as the user to receive error notifications on the NPSP Settings tab under System Tools > Error Notifications.
- D. Uncheck the Send Apex Warning Emails checkbox on all admins except for the specific admin.
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A nonprofit wants to send an event cancellation notice to 150 Salesforce contacts without a separate email service provider. It wants to manage bounces, resend the notice as needed, and view the send history on the Contact record. Which option should a consultant recommend to meet the requirements?
- A. Send List Email
- B. Elevate
- C. Email-to-Case
- D. Account Engagement
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