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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) plans to implement Advanced Currency Management in Sales Cloud. CK has roll-up summary fields on the Opportunity.
What should CK consider when enabling Advanced Currency Management in its Sales Cloud org?

A) Opportunity cross-object formulas always use the dynamic conversion rate for currency conversion.
B) Opportunity roll-up summary fields will update from the Opportunity Line Item object.
C) Dated exchange rates are used in Opportunity forecasting or currency fields in other types of reports.

2. The Northern Trail Outfitters sales team has reported that many of the leads they receive are missing an email address or phone number.
Which approach should a consultant recommend to address this issue?

A) Set default values for Phone and Email fields on the Lead object.
B) Create a validation rule that requires a Phone and Email.
C) Make Phone and Email fields required on the Lead convert form.

3. Cloud Kicks has a large remote sales department working in many different locations. Management wants greater visibility into the opportunities in progress with their respective teams. They also want to receive emails when opportunities reach key metrics (for example, stage progression) or a high probability. However, they want to control the frequency of their emails.
Which solution should a consultant recommend?

A) Define a record-triggered flow when the stage is updated to new values.
B) Subscribe to Chatter Feed Tracking to receive updates.
C) Create a report filtering for the criteria and allow managers to subscribe to the report.

4. Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost.
What is the most efficient way for a consultant to meet this requirement?

A) Create a new custom field on the Opportunity object.
B) Create a Competitors channel in Slack to share insights and stories.
C) Create a new custom object and automation to track competitors.

5. The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.
What should the consultant recommend to resolve the issue most efficiently?

A) Edit the Product record and uncheck the Active field.
B) Create a flow to delete the Product from the Price Book.
C) Archive the Product and each related Price Book entry.

Solutions: