ISO Beingcert ISO/IEC 20000 Lead Implementer : ISOIEC20000LI

  • Exam Code: ISOIEC20000LI
  • Exam Name: Beingcert ISO/IEC 20000 Lead Implementer Exam
  • Updated: Sep 26, 2026
  • Q & A: 123 Questions and Answers

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ISO ISOIEC20000LI Exam Syllabus Topics:

SectionObjectives
Topic 1: Implementing an SMS Based on ISO/IEC 20000- Service Management Processes
  • 1. Incident and problem management
  • 2. Supply and demand management
  • 3. Relationship and agreement management
  • 4. Service portfolio management
  • 5. Service assurance
  • 6. Service design, build and transition
Topic 2: Planning an SMS Implementation- Implementation Planning
  • 1. Risk and opportunity management
  • 2. Implementation roadmap
  • 3. Service management objectives
Topic 3: Continual Improvement- Improvement Activities
  • 1. Corrective actions
  • 2. Continual service improvement
  • 3. Nonconformity management
Topic 4: Monitoring and Measurement of an SMS- Performance Evaluation
  • 1. Monitoring and measurement
  • 2. Management review
  • 3. Internal audit
  • 4. Service reporting
Topic 5: Preparation for Certification Audit- Certification Readiness
  • 1. Evidence collection
  • 2. Audit preparation
  • 3. Compliance verification
Topic 6: Fundamental Principles and Concepts of Service Management Systems- Service Management System Concepts
  • 1. Benefits of an SMS
  • 2. ISO/IEC 20000 framework
  • 3. Service management principles
Topic 7: Service Management System Requirements- ISO/IEC 20000 Requirements
  • 1. Context of the organization
  • 2. Service management policy
  • 3. Roles and responsibilities
  • 4. Leadership and commitment

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

Question #1

Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues What is the difference between training and awareness? Refer to scenario 6.

  • A. Training helps transfer a message with the intent of informing, whereas awareness helps change the behavior toward the message
  • B. Training helps acquire certain skills, whereas awareness develops certain habits and behaviors.
  • C. Training helps acquire a skill, whereas awareness helps apply it in practice
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on the scenario above, answer the following question:
Does NetworkFuse fulfill the prerequisites for a certification audit?

  • A. Yes, because the ISMS must be operational for at least one year prior to the certification audit
  • B. Yes, because internal audits and management reviews have been performed
  • C. Yes, because the certification body has been selected
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #3

Which situation described in scenario 7 Indicates that Texas H&H Inc. implemented a detective control?

  • A. Texas H&H Inc. integrated the incident management policy in Its information security policy
  • B. Texas H&H Inc. hired an expert to conduct a forensic analysis
  • C. Texas H&H Inc. tested its system for malicious activity and checked cloud based email settings
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which statement is an example of risk retention?

  • A. An organization terminates work in the construction site during a severe storm
  • B. An organization has decided to release the software even though some minor bugs have not been fixed yet
  • C. An organization has implemented a data loss protection software
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #5

Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. in which category of the interested parties does the MR manager of Operaze belong?

  • A. Positively influenced interested parties, because the ISMS will increase the effectiveness and efficiency of the HR Department
  • B. Both A and B
  • C. Negatively influenced interested parties, because the HR Department will deal with more documentation
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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