WGU Operations Management (C215, VDC2) : Operations-Management

  • Exam Code: Operations-Management
  • Exam Name: WGU Operations Management (C215, VDC2)
  • Updated: Aug 17, 2026
  • Q & A: 72 Questions and Answers

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WGU Operations-Management Exam Syllabus Topics:

SectionWeightObjectives
Forecasting and Project Management20%- Project Management
  • 1. Project lifecycle and scope
  • 2. CPM/PERT, critical path analysis
- Demand Forecasting
  • 1. Error measurement and accuracy
  • 2. Qualitative and quantitative methods
Quality Management Methods25%- Total Quality Management (TQM)
  • 1. Principles and philosophies
  • 2. Cost of quality
- Quality Tools and Techniques
  • 1. Pareto charts, fishbone diagrams, flowcharts
  • 2. Statistical process control and control charts
Process Design and Analysis20%- Process Types
  • 1. Product vs service processes
  • 2. Line, batch, continuous, project processes
- Process Performance
  • 1. Bottleneck identification and management
  • 2. Efficiency, productivity, cycle time
Supply Chain and Inventory Management20%- Supply Chain Design
  • 1. Logistics and distribution
  • 2. Supplier relationships and tiers
- Inventory Control
  • 1. EOQ, reorder point, safety stock
  • 2. Just-in-Time (JIT) and lean systems
Capacity Planning and Facility Layout15%- Capacity Concepts
  • 1. Design capacity, effective capacity, utilization
  • 2. Capacity strategies and expansion
- Layout Design
  • 1. Product, process, fixed-position layouts
  • 2. Location decision factors

WGU Operations Management (C215, VDC2) Sample Questions:

1. Why is capacity requirements planning (CRP) important?

A) It coordinates availability of materials for production processes.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It enables an assessment of employee production efficiency.
D) It creates a transparent view of lead time and overtime usage in work centers.


2. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers

A) Hire and train new full-time employees
B) Subcontract a portion of production capacity
C) Build new production facilities
D) Hire temporary workers


3. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?

A) It negatively affects hiring and firing.
B) It is time consuming.
C) It negatively affects subcontracting.
D) It is more risky.


4. Which element is part of a financial plan?

A) Compensation planning
B) Product pricing
C) Budget projections
D) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis


5. Which role do third-party logistics providers play in the supply chain?

A) Tier two distributors
B) External distributors
C) Tier three distributors
D) Internal distributors


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B,D
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: B

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