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WGU Operations-Management Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Forecasting and Project Management | 20% | - Project Management
|
| Quality Management Methods | 25% | - Total Quality Management (TQM)
|
| Process Design and Analysis | 20% | - Process Types
|
| Supply Chain and Inventory Management | 20% | - Supply Chain Design
|
| Capacity Planning and Facility Layout | 15% | - Capacity Concepts
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. Why is capacity requirements planning (CRP) important?
A) It coordinates availability of materials for production processes.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It enables an assessment of employee production efficiency.
D) It creates a transparent view of lead time and overtime usage in work centers.
2. A company suddenly finds demand has increased to 140% of its previous capacity. It has been able to hire only a fraction of the employees previously laid off, and a warehouse fire destroyed 80% of its inventory.
Which two options does the company have to rapidly meet the new demand?
Choose 2 answers
A) Hire and train new full-time employees
B) Subcontract a portion of production capacity
C) Build new production facilities
D) Hire temporary workers
3. Why might a company avoid using demand-based options such as inventory and backorders over a long period of time?
A) It negatively affects hiring and firing.
B) It is time consuming.
C) It negatively affects subcontracting.
D) It is more risky.
4. Which element is part of a financial plan?
A) Compensation planning
B) Product pricing
C) Budget projections
D) SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
5. Which role do third-party logistics providers play in the supply chain?
A) Tier two distributors
B) External distributors
C) Tier three distributors
D) Internal distributors
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: B |




