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What is the duration of the 1Z0-325 Exam
- Format: Multiple choices, multiple answers
- Length of Examination: 150 minutes
- Number of Questions: 80
- Passing Score: 60%
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Topic 2: Site Configuration and Administration | - Search priority and keywords - Message templates and variables - Passport configurations - System settings and configuration |
| Topic 3: Application Appearance | - Create and implement Workspaces - Design Agent Interfaces - Create Navigation Sets - Configure Customizable Menus |
| Topic 4: Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Topic 5: Analytics and Reporting | - Configure dashboards - Define report access and sharing - Create standard and custom reports |
| Topic 6: Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
| Topic 7: Staff and Profile Management | - Set up staff accounts and roles - Define permissions and access rights - Create and manage profiles - Configure agent workflows |
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