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- Application Appearance
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- Feedback/Surveys
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- RightNow Analytics
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent Configuration and Workflows | - Navigation sets and agent scripts - Workspaces and workflows |
| Topic 2: Integration and Customization | - Agent Desktop integration - Custom objects and fields - Connect Web Services and APIs |
| Topic 3: Customer Portal Customization | - Accessibility and internationalization - Customer Portal structure and templates - Widgets and scripting |
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