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Avaya 3000-3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
B) The 5430 DS is no longer supported.
C) The 5420 DS is corrupted and must be replaced
D) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
E) Start the IP Office Manager application.

2. Which outcome can be prevented with a correctly designed multi-site SCN solution?

A) Oversubscribed voice Mail storage
B) Tromboned calls
C) Compromised ACD routes
D) Oversubscribed VMPro ports

3. What should the telephone number field N in an ARS short code look like if you want to send out caller ID for the number 3033211234 on an ISDN/PRI line?

A) NCID3033211234
B) Ns3033211234
C) NCLI3033211234
D) Nss3033211234

4. Click the Exhibit button.

A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?

A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) Embedded Voicemail is not running properly.
C) You need to buy additional licenses
D) All cards may not be seated correctly.

5. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) POP3
B) HTTP
C) IMAP
D) MAPI

Solutions: