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Avaya 3000-3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - System setup, user and extension configuration - Licensing and feature activation |
| Maintenance & Troubleshooting | 10% | - Performance verification - Fault diagnosis and monitoring - Common issue resolution |
| Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Existing PBX, dial plan, and telecom infrastructure - Customer productivity and business requirements |
| Telephony & Messaging Applications | 15% | - One-X Portal and user applications - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant |
| Solution Design & Architecture | 20% | - IP Office platform selection and sizing - Site topology, scalability, and capacity planning - Small Community Network (SCN) design |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
A) Add the ClI information to the Account Code.
B) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.
C) Add the Client CLI information to the Incoming Call Route.
D) Enable CLI tracking
2. A customer wants to implement a converged solution with the IP Office and VoiceMail Prol. The customer wants to be able to receive Voice Mail messages in Outlook, have the ability to save the .wav files , and receive voice mail notifications when a massage is left. The customer does not want to install any software in the organization's client PCs. Which application would satisfy the customer's requirement?
A) Voicemail Pro with UMS
B) Voicemail Pro with IMS
C) Message Manager
D) Outcalling
E) Unified Messaging
3. Which outcome can be prevented with a correctly designed multi-site SCN solution?
A) Oversubscribed voice Mail storage
B) Tromboned calls
C) Compromised ACD routes
D) Oversubscribed VMPro ports
4. Secure Digital (SD) card commands can be invoked from which two sources? (Choose two.)
A) IP Office Manager
B) one-X Portal
C) VoiceMail Pro Clint
D) Avaya telephones
E) one-X Portal for IP Office
5. Click the Exhibit button.
A new customer reported an issue on their sire in Milan. The IP telephone can login but cannot make calls to any agents that are using analog telephones. Based on the System Monitor traces shown in the exhibit, what is the problem?
A) 20 packets missed means too many packets lost; IP Office stops the call proceeding.
B) Embedded Voicemail is not running properly.
C) You need to buy additional licenses
D) All cards may not be seated correctly.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,D | Question # 5 Answer: D |




