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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in web.config file under set de_de
B) the ACCCM Setup under SystemLanguage
C) in the database tableSystem_Parameters underLanguage
D) in the ACCCM CFGtab,under Language Tab, select de_de

2. Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?

A) 5060 or 5061
B) 4022 or 4023
C) 65534 or 65535
D) 5022 or 5023

3. A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?

A) Microsoft MVC
B) Voice Portal Configuration Database
C) Voice Portal Postgres Database
D) Voice Portal Connector

4. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Allow agents to change their skill assignments.
B) Assign agentsinto an extension group.
C) Assign agentsinto ACCCM virtual groups.
D) Assign agents into organization chart teams.

5. A customer with Avaya Contact Center Control Manager (ACCCM) will provide their own database. Which two statements are accurate regarding the database? (Choose two.)

A) The database can be Microsoft SQL (MSSQL) or Sybase.
B) Windows Database authentication can be used.
C) SQL authentication must be activated for the database.
D) MSSQL Express Versions cannot be used.
E) The database must be MSSQL 2008.

Solutions: