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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verily that the Synchronizer Server is running.
B) Verify that the correct ODBC versionisinstalledon the ACCCM server.
C) Verify that the ACCCM script isinstalledon the CMS side.
D) Verify that the ACCCM CMS user database permissions on the CMS database.
E) Verify that a CMS Role is assigned to the agent.

2. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM
B) ACCCM AVP
C) ACCCM one-X
D) ACCCM Importer
E) ACCCM Sync

3. A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution.
They would like to install a single ACCCM server that also runs the database.
Which installation component is required to meet the customer's needs?

A) .NETFramework4.0
B) Microsoft MVC
C) Microsoft Silverlight3.0
D) SQLServer2008 R2Express

4. A customer with Avaya Contact Cantor Control Manager (ACCCM) connects to Avaya Aura Communication Manager (CM) through a firewall. Only Port 5022 is allowed here.
Where can you change the port number to 5022 in ACCCM?

A) in the file NAV360_ProvisioningService.exe.config
B) in the cm Port SYS Params tab of the CFG tab
C) in the ACCCM CFG tab under CM
D) in the ACCCMLocation tab under CM

5. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?

A) Allow agents to change their skill assignments.
B) Assign agentsinto an extension group.
C) Assign agentsinto ACCCM virtual groups.
D) Assign agents into organization chart teams.

Solutions: