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Avaya 6205.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation and Configuration | 30% | - Client installation and configuration - Database setup and configuration - Server prerequisites and deployment - Licensing and activation |
| Administration and Routing | 25% | - Agent and skill configuration - Call routing and workflow design - Queue management and reporting setup |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - Log analysis and system monitoring - Common issues and resolution |
| Architecture and Components | 25% | - Server and client components - Integration with Avaya Aura and communication systems - Interaction Center core architecture |



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