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Avaya 6205.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 20% | - Common issues and resolution - Backup and restore procedures - Log analysis and system monitoring |
| Topic 2: Architecture and Components | 25% | - Interaction Center core architecture - Integration with Avaya Aura and communication systems - Server and client components |
| Topic 3: Administration and Routing | 25% | - Agent and skill configuration - Queue management and reporting setup - Call routing and workflow design |
| Topic 4: Installation and Configuration | 30% | - Server prerequisites and deployment - Database setup and configuration - Licensing and activation - Client installation and configuration |




