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Avaya 6401.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance, Security & Troubleshooting | 15% | - System backup, restore and upgrades - Security settings and access control - Monitoring, logging and fault resolution |
| Topic 2: User & Device Configuration | 20% | - User accounts, profiles and permissions - Line appearance and call handling settings - IP phones, soft clients and extensions |
| Topic 3: Networking & Connectivity | 20% | - QoS and firewall traversal - LAN/WAN topology and IP addressing - SIP trunking and VoIP configuration |
| Topic 4: Features & Applications | 20% | - IP Office Contact Center basics - Call routing, groups and hunt groups - Voicemail Pro and unified messaging |
| Topic 5: System Installation & Initial Setup | 25% | - IP Office server and edition deployment - Basic system configuration and activation - Hardware and software requirements |
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